HDI provides help desk training and service desk training with complementary testing and professional certification. The lauded certification, one of the core elements of the technical services industry, can be one of the best ways of getting a well-paying job without making too great an effort. An IT support certification will help you thrive in any tech support role, whether it is help desk, networking or cybersecurity. Networking Foundations: Networking Basics Kevin â¦ The Help Desk Institute (HDI) Founded in 1989, HDI is both a professional association and a certification sponsor. Service Desk Certification is designed to benefit you and your organization on many levels, particularly the following: 1. New Releases. The Certification Audit is a full review of your entire service desk operation using interviews, desk-side observations and a review of your service level metrics. What training is necessary to become a help desk technician? To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. Youâll need to the ability to work well with others. 1h 53m 1,910 Views. The help desk can be a good training ground for juggling multiple issues at once â a vital skill for sysadmins. Microsoft Certified Trainer (MCT) program: Your question may already be answered in our MCT Program Overview. According to a report by the Occupational Information Network (O*NET), 84 percent of help desk techs employed in the United States in 2010 had attended at least some college, with 18 percent holding associate degrees and 29 percent having completed a bachelor's. Microsoft is here to help you with products including Office, Windows, Surface, and more. Start My Free Month. Get the details. Computer science and related fields are the most likely courses of â¦ Help Desk/Support Easily launch your career in technology with Help Desk / Support Professional training from ITProTV, the home of binge-worthy learning. Help Desk Institute offers classes online only. Explore training. The Apple Certified Support Professional (ACSP) certification is for the help desk professional, technical coordinator, or power user who manages networks or provides technical support for Mac users. Achieved and maintained company-high customer retention rate of 99.32%; Efficiently cultivated fresh outsourced help desk team and remote help desk jobs. CompTIA A+ is a widely recognized certification held by help desk technicians. Proper phone etiquette and how help desk is the number one stepping stone to any I.T. New Releases; Learning Paths; Preview Course. Offered by Google. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. The Details Salary Range . HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration. Help desk software is the heartbeat of a well-run help desk and is a vital consideration for business owners. Featuring a variety of delivery options, including live classroom training that can be attended in-person or online, HDI training courses are the gold standard in developing IT help desk and service desk professionals and improving their skills and abilities. Help Desk Training Episode Number 1 - Answering the Phone. Though some jobs require a bachelorâs degree in computer science or a related field, some help desk tech jobs only require an associate degree and on the job training. Get started with the most up-to-date training for popular IT certifications from CompTIA, Microsoft, and more, and learn new skills on cloud computing, security fundamentals, Linux and other cutting-edge topics. IT certifications will prove that you have the skills to handle the job. The next step in your help desk certification track may be mastery of a popular operating system, for example Microsoft's MCSA: Windows and MCSE: Desktop Infrastructure credentials. There are broader ones that cover all basis, niche certifications such as help desk, and even more niche certifications for Apple and Windows products. Do you need certifications for an IT help desk job? Building an effective IT service desk is not easy. Earn a SolarWinds Certified Professional certificate to improve your marketability as an IT professional and stand out from the crowd. Are usually transferred using e-mail, telephone, website, or growth-oriented technologies:.! 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